Resources

Everything we know about
implementing Moveworks
correctly.

All of it. Free. Whether you're working with us or not.

Our editorial philosophy

We publish guides, insights, and case studies for everyone navigating the gap between a Moveworks license and a live program. Nothing is gated. Nothing requires an email. A buyer who reads our work and learns everything they needed to know — without engaging us — is a success. They now associate OnBaseAI with expertise. They'll return when they need a partner.

See where your program stands → Free · 4 min · No email
Case Studies

Real programs.
Real numbers.

52%
Tier-1 ticket deflection
at 90 days post go-live
Case Study · Financial Services
How a regional financial services firm went from zero AI to 52% deflection in one quarter
Meridian Financial Group. 1,400 employees. AIRO profile: The Builder. Standard Track, 10 agents, 14 weeks. One Workday schema complication resolved within scope. $840K projected annual savings at 90 days.
1,400 employees Financial Services Standard Track 14 weeks to go-live
Read the case study →
Coming Q3 2026
More case studies in progress

We publish case studies when the numbers are real and the client has approved the story. Our current engagements are in progress — check back here when they complete.

See your program's potential with AIRO →
Practitioner Guides

In-depth. Fully ungated.
Written to be the best answer.

All guides →
Guide · 8 min read
What Moveworks implementation actually requires (and what the demo didn't show you)
The honest practitioner account of what it takes to go from license to live program. Connector auth, schema mapping, exception handling — the full picture.
8 min read →
Guide · 7 min read
The three things that stall every enterprise AI program (and how to prevent all of them)
Knowledge readiness, adoption, and governance — each explained as a specific failure event. Written from the inside. See yourself in at least one.
7 min read →
Guide · 10 min read
A practitioner's guide to the Moveworks marketplace: what's there, what it takes to deploy
What the agents are, what they require to deploy in practice, and how to evaluate which ones are right for your specific environment.
10 min read →
Coming Phase 2
Guide
Integrating Moveworks with ServiceNow: what the implementation actually involves
Connectors, permissions, data flows — written for non-technical decision-makers evaluating the integration.
Coming soon
Coming Phase 2
Guide
How to choose a Moveworks implementation partner: the questions that separate good from expensive
The buyer's guide to partner evaluation. What questions to ask. What answers signal depth vs. a pitch.
Coming soon
Coming Phase 2
Guide
How to build the ROI case for a Moveworks program: a practitioner's framework
Inputs, outputs, and how to present the business case to a CFO or board. With the actual math.
Coming soon
Insights

Short. Specific.
The AE-shareable format.

All insights →
Insight
"Pre-built" doesn't mean "plug-and-play": the implementation reality of the Moveworks marketplace
The core OnBaseAI insight in editorial form. Short, specific, surprising. The most AE-shareable piece on the site.
4 min →
Insight
Why "ten workflows" is the wrong way to scope a Moveworks implementation — and what to ask instead
The PRISM argument in editorial form. Directly shareable by AEs in procurement conversations.
4 min →
Insight
Adoption isn't a training problem. It's a design problem. Here's why that distinction matters.
One central claim, argued with two specific examples. Buyer finishes with a clear self-diagnostic question.
3 min →
Insight Coming Phase 2
Why fixed-fee AI implementations create hidden risk — and what to ask for instead
The milestone-fee argument in editorial form. AE-shareable for pricing conversations.
Coming soon
Insight Coming Phase 2
The math on hiring vs. managed services for your AI program (and why most organizations get it wrong)
The fully-loaded headcount cost comparison. Specific calculation. CFO-shareable.
Coming soon
Tools

Free tools for thinking through
your program. In progress.

The AIRO Assessment at /airo is the full diagnostic. We're building supplementary tools — a Complexity Estimator and an ROI Calculator — for buyers who want to think through specific questions before the full assessment. Publishing Phase 2.

⚖
PRISM Complexity Estimator
Coming Phase 2
$
Moveworks ROI Calculator
Coming Phase 2
✓
AI Readiness Checklist
Coming Phase 3
"The best answer on the internet to every question about implementing Moveworks correctly — written by the people who have done it."

That's our editorial standard for every piece we publish. If it doesn't meet that bar, it doesn't go up.

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program actually scores?

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Free · 4 minutes · No email required